Since we custom stitch every drapery to fit your style and window measurements, we do not accept returns. Custom orders are placed for production within 24 hours of order placement and are built to your specifications. If you choose to cancel your custom order item(s) once it has been stitched and/or prior to delivery, we will process a refund back to you, with a 30% non-refundable restocking fee.
Once your order is delivered, order returns or exchanges due to customer preference cannot be accepted. For orders where a part of the order needs to be replaced we would gladly replace that for you. However we're unable to accept a return of the rest of order and offer a refund.
If you find that your measurements were slightly off from what your original order was put in with, and the drapes or shades don't fit perfectly, not a problem! We will do our best to find the best and the quickest solution. If the drapery is too wide, we may be able to cut it down in width to the proper size for you at absolutely no charge (if the drapes were made with incorrect measurements from our end). If it cannot be cut down, or it’s an issue, such as it is too narrow, or the length is incorrect, we will offer you completely new replacements drapery/shade or if you would like to select a different fabric, we will offer you to purchase a new product in the correct dimensions at 20% off. (Offer valid for 30 days after order date and must be replacing the original window treatment purchased). For roman shade hardware we cover warranty for up to 2 years and would cover track or cord related issues. Please email us at team@barnandwillow.com
For all non-custom products like our pillows and throws, if for any reason you don't love the product, we accept returns within 30 days of purchase for a full refund. You’ll need to arrange for return shipping. Please email us team@barnandwillow.com and we’ll respond with the next steps immediately
